Avoid These Mistakes When Calling for a Tow

If there’s one thing I’ve learned after years of working with stranded drivers as part of MAK Towing and Roadside in Parker, it’s that most people aren’t prepared for a towing situation until they’re in one. It’s easy to panic when your car breaks down on the side of the road, especially if it’s your first time dealing with vehicle trouble. That’s why I want to help you avoid some of the most common mistakes people make when calling for a tow. By understanding what not to do, you can make the process quicker, safer, and less stressful.

1. Not Knowing Your Exact Location

One of the biggest delays we see when someone calls for a tow is confusion about their location. When your vehicle breaks down, it’s essential to know where you are so we can reach you quickly. Highways can be especially tricky since exits look the same and mile markers are easy to miss.

Tip: Use your smartphone’s GPS or a maps app to drop a pin or find nearby landmarks or exit numbers. If possible, relay your coordinates or share your location via text. The more precise you are, the faster we can help.

2. Failing to Describe the Issue Accurately

“I need a tow” is often the first thing we hear, but it doesn’t tell us enough. Not all problems require a tow—some can be resolved with basic roadside assistance, like a jump-start or fuel delivery.

Tip: Tell us what’s happening. Is your engine smoking? Did your car simply stop running? Are your tires flat, or is it a dead battery? Accurate information helps us determine the right tools and vehicle to dispatch, which saves you time and money.

3. Not Ensuring Safety First

Before you even pick up the phone to call us, make sure you and your passengers are safe. Too often, people stay in their vehicle on a busy highway or stand directly behind the car—dangerous decisions that can lead to further accidents.

Tip: If you’re on a busy road, turn on your hazard lights, exit the vehicle (if safe), and move away from traffic. Wait inside a safe area, like a nearby building or the side of the road away from oncoming vehicles.

4. Calling the First Company You Find Without Checking Credentials

In an emergency, you might be tempted to call the first towing service that shows up in your search. But not all towing companies are created equal. Some may lack proper licensing, insurance, or experience, which can lead to further vehicle damage or extra charges.

Tip: Always check for a legitimate towing company with a strong reputation. At MAK Towing and Roadside, we’re licensed, insured, and experienced, with a solid track record in the Parker area. Our team is trained to handle all types of roadside issues safely and efficiently.

5. Forgetting to Ask About Pricing and ETA

Nobody likes surprise charges. Unfortunately, some companies take advantage of stressful situations by adding hidden fees. Others might leave you waiting for hours with no updates.

Tip: When you call, ask for an estimated time of arrival and a breakdown of potential costs. Transparency is part of our promise at MAK Towing and Roadside—so you’ll never be left wondering.

In Conclusion

Calling for a tow doesn’t have to be overwhelming. By avoiding these common mistakes—knowing your location, explaining the issue clearly, prioritizing safety, choosing a reputable company, and asking the right questions—you’ll make the situation much smoother for everyone involved.

At MAK Towing and Roadside – Parker, we’re here to support you when you need us most. Whether it’s a flat tire, a dead battery, or a complete breakdown, we’ve seen it all—and we’re ready to help.